Data protection declaration
1. Introduction
The purpose of this Statement is to inform you about how we use the personal data we collect in the course of providing our services and products, including when you visit our website and social media channels.
This Statement applies to personal data that we already hold or that will be collected in the future.
The processing of your personal data is subject to the applicable data protection legislation in force in Switzerland, in particular the Federal Data Protection Act of 25 September 2020, which came into force on 1 September 2023 (FADP).
Personal data is any information relating to an identified or identifiable natural person (hereinafter the "Data"). This includes information such as name, address, telephone number, e-mail address, IP address and information enabling devices to be identified.
3. Categories of data processed
When you contact us, in particular by telephone, via our website or on social networks, you provide us with and we collect certain Data. This Data may include:
- Data exchanged in the course of your communications with us (for example by post, telephone, email, on our Internet or social networks) such as name, delivery and billing address, telephone, email address, date of birth, marital status, language, payment information, user name, customer number and password.
- Data resulting from the consultation of our website or the use of our services, including your IP address, the identification data of the device used, your connection data (time, date, type of browser, operating system), the pages consulted, your ratings and comments, your entries in dialogue boxes and cookies. This Data in combination with cookies allows us to see how you use our website and services and to identify your interests. This enables us to improve our site, our services and the targeting of our advertising activity.
- Data resulting from the drawing up of commercial offers and contracts concluded with us, including the type of contract, its date, its duration, the products or services chosen and the particulars of its execution.
4. Use of your Data
Depending on the different categories of Personal Data, it may be used for the following purposes:
- Preparation of commercial offers; conclusion, performance and processing of contracts with our customers;
- Operation, maintenance and optimisation of our services and products, including our website;
- Management of users of our services and products, including for identification and security purposes;
- Improvement and development of our services and products, including our website;
- Managing and developing our customer relationships, including through promotions, advertising and personalised offers;
- To comply with applicable laws and regulations;
- To comply with a request from the authorities or a legal obligation.
5. Sharing data with third parties
5.1 Service providers, partners and subcontractors
We may pass on Personal Data to our employees, to third-party service providers (trustees, banks, media agencies, legal advisors, etc.), to partner companies (to integrate and offer new services or products, for example) and to subcontractors (hosting services, application managers, domain name managers, etc.).
These third parties to whom we communicate Personal Data are not authorised to use it for purposes or uses other than those described in this Declaration.
Nevertheless, when we integrate third party services or content on our website which may allow you to interact directly with them (for example, an online payment service), the Data you enter is either transmitted to these third parties for the purpose of processing and executing the service concerned and your Data is then processed in accordance with their own provisions on use and data protection.
Provided that the legal conditions are met, third-party service providers, partner companies and subcontractors likely to receive Personal Data may be established in any country, including Switzerland, the EEA countries and the United States.
If Personal Data is transferred abroad (outside the European Union) to a country which, according to the list drawn up by the Federal Council, does not have legislation ensuring an adequate level of protection (in accordance with Appendix 1 of the Data Protection Ordinance of 31 August 2023), you will be informed of the country concerned and whether the Data has been transferred under the contractual guarantees provided for in art. 16 para. 2 FADP or the exceptions provided for in art. 17 FADP.
5.2 Transmission to the authorities
We may also be required to disclose Personal Data in order to comply with a legal obligation or to respond to a request from an administrative or judicial authority.
6. Your rights
Under the terms of art. 25 et seq. of the FADP, you have the following rights in particular:
Right of access – You have the right at all times to know in particular what Personal Data as such is processed.
Right to information – You have the right to be informed about how your Data is used. This Declaration and any additional information given are intended to provide this information.
Right to revoke consent – Where Data is processed on the basis of consent, this may be revoked at any time.
Right to oppose processing – You have the right to object to the processing of your Data at any time.
Right of rectification – You have the right to have inaccurate Data rectified and incomplete Data completed.
Right to limit processing – Subject to legal provisions to the contrary, you may ask to limit the processing of your Data.
Right to erasure/deletion – You are entitled to request the erasure or deletion of your Personal Data unless a legal basis or legitimate interest requires or authorises us to retain certain Data.
Right to have Data supplied or transmitted – You have the right to request the delivery or transmission of your Data in a commonly used electronic format which allows its re-use when the processing of the Data is carried out automatically, on the basis of consent or in direct connection with the conclusion or performance of a contract.
We reserve the right to limit the rights listed above to the extent permitted by law.
Subject to the exceptions provided for by law, the exercise of these rights is free of charge.
Requests to exercise your rights should be sent to the above address (see section 2 above).
7. Data retention period
We retain your Data for as long as is necessary to fulfil the purposes for which it was collected.
Some Data is subject to legal retention obligations of ten years or more, which we comply with.
We may also retain certain Data, particularly contractual Data, for at least the applicable limitation periods in order to enforce our rights.
Conversely, certain Data generated as part of the use of our services (cookies, for example) are deleted significantly earlier as soon as their processing is no longer of interest given the purposes for which they were collected.
Anonymised Data may be kept for longer. Subject to an express contractual agreement, we are not obliged to keep your Data for a specific period of time.
8. Data security
In accordance with applicable legislation, we use appropriate organisational and technical security measures to protect your Data against accidental or intentional manipulation, against total or partial loss or destruction or against unauthorised access by third parties. Our security measures are improved in line with technological developments.
9. Cookies
10. Date of application
This Declaration was updated on September 25, 2023.
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